What do clients think of the products and services Ortec Finance provides? How happy are they with their main contact person at Ortec Finance? At the end of 2018, Ortec Finance’s clients filled in our Annual Customer Satisfaction Survey, with very positive results.

The opinion and feedback of our customers is crucial for our future success. We are really grateful so many of them provided us with  feedback. I’m happy to conclude that overall our customers are highly satisfied with the solutions we deliver and they strongly appreciate and value the interaction with our people. This is for all of us the best motivation to go the extra mile and be well prepared for the future”, commented Martijn Vos, COO of Ortec Finance.

Read the article below to find out what were the main takeaways from the survey.

 

Overall satisfaction

88.1% of surveyed clients are very satisfied with Ortec Finance. We are very proud of this result! We serve a global, diverse client base operating in a variety of industries, and we are happy to hear that we are able to consistently meet their standards.



Overall satisfaction

 

Satisfaction with main contact person

At Ortec Finance, we consider people one of our main assets. Our clients agree with this: 92.4% of surveyed clients are very satisfied with their main contact person at Ortec Finance.

In particular, surveyed clients find that their main contact person at Ortec Finance performs very well on the following aspects:

  • 96.7% of surveyed clients find their Ortec Finance main contact person very good at understanding clients’ requirements.
  • Furthermore, 93.5% of surveyed clients find their Ortec Finance main contact person very good also when it comes to translating such requirements in a suitable solution.


Relationship & contact

Product satisfaction

Our purpose is to enable people to manage the complexity of investment decision making. Responses from the survey make us understand that we perform well on this goal, as 85% of surveyed clients are very satisfied with their current Ortec Finance solution.

According to surveyed clients, Ortec Finance solutions:

  • Are very capable of performing the tasks they are used for (opinion expressed by 87.3% of surveyed clients).
  • Are accompanied by high quality support (opinion expressed by 85% of surveyed clients).


Product

 

Satisfaction with information and communication

80.5% of surveyed clients are very satisfied with the information they receive from Ortec Finance. In particular, surveyed clients think that they receive enough information, and that information is relevant to their business activities.

 

Loyalty

Ortec Finance has a very loyal client base: 88.4% of surveyed clients will continue their business relationship with Ortec Finance in the next few years. The main reasons for continuing to do business with Ortec Finance mentioned by surveyed clients were expertise and reliability, good quality products that fit clients’ needs, the pleasant and professional employees of Ortec Finance, and continuity.


Loyalty

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(Note: all figures indicate the percentage of respondents assigning us a rating of 6 or 7 on a 7-point scale)

More information

For more information please contact:

Elisa Maira
Marketing Intelligence Manager
contact@ortecfinance.com

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