At Ortec Finance, we conduct an annual Customer Satisfaction survey in the months of October and November. We are very proud to report that, for the fifth year in a row, our customers indicate to be very satisfied with our products and services! These consistent high results indicate that our clients appreciate working with us as much as we do with them and motivate us to keep improving ourselves.
“I am very pleased to see that, year after year, our customers think very highly of our products and services. Knowing what our customers think of us, and how we can increase their satisfaction (even) further, is of the utmost importance to us. At Ortec Finance we use our clients’ input as a solid basis for determining our next steps”, commented Martijn Vos, COO of Ortec Finance.
Collecting this feedback also allowed us to donate to three charities: The Nature Conservancy, Save the Children and Project HOPE. We would like to thank our clients for letting us help these organizations!
Key Findings of the Survey
This year’s survey revealed that 92% of our surveyed clients would recommend our products and services. Even more importantly, an impressive more than 60% gave us top scores of 9 and 10 out of 10. This result makes us incredibly proud, as it is much higher than our industry benchmarks.
Several other of our annual survey’s highlights:
All figures below indicate the percentage of respondents assigning us a rating of 6 or 7 on a 7-point scale.
- 87,2% of surveyed clients are very satisfied with Ortec Finance
- 90,2% of surveyed clients are very satisfied with the Ortec Finance team they interact with
- 85,5% of surveyed clients are very happy with the Ortec Finance product they currently use
- 85,9% of surveyed clients are very satisfied with the information they receive from Ortec Finance
- 87,7% of surveyed clients stated that they intend to continue their business relationship with Ortec Finance over the next few years.