The UK advice sector is entering a phase where old operating models no longer hold. Regulation is tightening, client expectations are rising and technology stacks that once felt “good enough” are showing their age. Many firms are trying to scale high-quality advice, but the friction created by legacy systems, inconsistent data and retrospective evidencing is becoming increasingly difficult to ignore.
This Ortec Finance and NextWealth report brings together the views of senior leaders from major wealth managers, platforms and life and pensions providers. Their message is consistent. Firms want to innovate, but only in ways that remain explainable, auditable and defensible. They want scale, but not at the expense of client outcomes. And they want automation, but only if it strengthens governance rather than creating new risk.
The research identifies five themes shaping the next era of planning: evidence-as-you-go, calibrated cashflow, living plans with ongoing monitoring, a unified data spine and glass-box AI. These are practical shifts, not abstract concepts. They reflect changes firms are already exploring as they prepare for Targeted Support and more dynamic, year-round oversight of client goals.
If you are responsible for advice operations, technology, risk or proposition design, this report offers a clear benchmark for where the market is heading—and a candid view of what current models fail to address.
Download the full report to explore what leading firms are prioritising now, and to benchmark your own planning systems against emerging expectations.
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